At Zewar by Rajni, your satisfaction is our priority. By purchasing from our platform, you agree to comply with our return, exchange, and refund policies. Please read our guidelines carefully before making a purchase.

As our jewelry is meticulously handcrafted, slight variations in color, shape, or size may occur, especially with natural stones and beads, which possess unique characteristics. This is a hallmark of handmade artistry and should not be considered a defect.

No Return/Refund Policy

We ensure that all products undergo stringent quality checks and are securely packed before shipment. As such, returns and refunds are not accepted. Our products are crafted and inspected to match the descriptions and images displayed on our website, minimizing the chances of dissatisfaction. Hence, we do not offer refunds or returns under any circumstances.

Exchange Policy

If you receive a product that is broken or damaged upon arrival, you are eligible for an exchange. Please follow the steps below:

Steps for Exchange:

  1. Contact us at (+91) 724-002-4094 within 24 hours of receiving your parcel. Please include an unboxing video (unedited and with sound) showing the damaged product.
  2. The item must be unused, with tags intact, and in its original packaging, including the box, invoice, and any other accompanying documents.
  3. Once approved, we will arrange for a reverse pickup at no additional cost.
    • If the product was purchased during a sale or with a discount, the customer will be responsible for shipping charges for the exchange.
  4. If the reverse pickup service is unavailable in your area, you may self-ship the item (note: self-shipping costs are not refunded).
  5. Upon receiving the item, we will inspect it as per our policy and send you the correct or replacement product.
  6. Exchanges are subject to product availability. If the item you wish to exchange is out of stock, you may select another item of equivalent value.

Important Notes:

  • Please check the size chart before placing an order for rings, bangles, or other jewelry to ensure you select the correct size.
  • Read the product descriptions carefully to understand the features and materials of the product.

For any queries or further assistance, feel free to contact us at (+91) 724-002-4094, [email protected]